A+ Core 2 (220-1202): domains and objectives

OS types and filesystems, installs and upgrades, Windows editions, tools, command line, settings and networking, plus macOS, Linux, application installs and cloud productivity tools.

1. 1.1Explain common operating system (OS) types and their purposes
2. 1.2Given a scenario, perform OS installations and upgrades in a diverse environment
3. 1.3Compare and contrast basic features of Microsoft Windows editions
4. 1.4Given a scenario, use Microsoft Windows operating system features and tools
5. 1.5Given a scenario, use the appropriate Microsoft command-line tools
6. 1.6Given a scenario, configure Microsoft Windows settings
7. 1.7Given a scenario, configure Microsoft Windows networking features on a client/desktop
8. 1.8Explain common features and tools of the macOS/desktop operating system
9. 1.9Identify common features and tools of the Linux client/desktop operating system
10. 1.10Given a scenario, install applications according to requirements
11. 1.11Given a scenario, install and configure cloud-based productivity tools

Security measures, Windows security settings, wireless security, malware and social engineering, SOHO malware removal, workstation and mobile hardening, data destruction, SOHO network and browser security.

1. 2.1Summarize various security measures and their purposes
2. 2.2Given a scenario, configure and apply basic Microsoft Windows OS security settings
3. 2.3Compare and contrast wireless security protocols and authentication methods
4. 2.4Summarize types of malware and tools/methods for detection, removal, and prevention
5. 2.5Compare and contrast common social engineering attacks, threats, and vulnerabilities
6. 2.6Given a scenario, implement procedures for basic small office/home office (SOHO) malware removal
7. 2.7Given a scenario, apply workstation security options and hardening techniques
8. 2.8Given a scenario, apply common methods for securing mobile devices
9. 2.9Compare and contrast common data destruction and disposal methods
10. 2.10Given a scenario, apply security settings on SOHO wireless and wired networks
11. 2.11Given a scenario, configure relevant security settings in a browser

Troubleshoot Windows OS issues, mobile OS and application issues, mobile security issues, and PC security issues.

1. 3.1Given a scenario, troubleshoot common Windows OS issues
2. 3.2Given a scenario, troubleshoot common mobile OS and application issues
3. 3.3Given a scenario, troubleshoot common mobile OS and application security issues
4. 3.4Given a scenario, troubleshoot common personal computer (PC) security issues

Documentation and support systems, change management, backup and recovery, safety, environmental controls, policy and licensing, professionalism, scripting, remote access, and AI basics.

1. 4.1Given a scenario, implement best practices associated with documentation and support systems information management
2. 4.2Given a scenario, apply change management procedures
3. 4.3Given a scenario, implement workstation backup and recovery methods
4. 4.4Given a scenario, use common safety procedures
5. 4.5Summarize environmental impacts and local environment controls
6. 4.6Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts
7. 4.7Given a scenario, use proper communication techniques and professionalism
8. 4.8Explain the basics of scripting
9. 4.9Given a scenario, use remote access technologies
10. 4.10Explain basic concepts related to artificial intelligence (AI)